Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to Appliances & Parts Ltd! These Terms of Service ("Terms") govern your use of our Shopify store (the "Site") and the purchase of products from us. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site or purchase our products.

1. Acceptance of Terms

By using our Site, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. These Terms apply to all visitors, users, and customers of the Site.

2. Products and Services

  • Product Descriptions: We sell refurbished kitchen appliances (e.g., rangecookers, washing machines, tumble dryers, dishwashers, fridges, freezers, and cooker parts). All products are professionally refurbished, tested, and sold with warranties.

  • Accuracy: We strive to ensure that product descriptions, images, and pricing are accurate. However, minor discrepancies may occur. If you notice an error, please contact us before purchasing.

  • Availability: All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

3. Orders and Payments

  • Order Acceptance: Your order is an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability or errors in pricing or product information.

  • Payment Methods: We accept bank transfers, PayPal, and cash link payments. Payment must be completed before your order is processed.

  • Pricing: Prices are listed in GBP and include VAT (where applicable). Shipping costs are free within the UK.

4. Shipping and Delivery

  • Free UK Shipping: We offer free standard shipping to all UK addresses. Delivery times may vary depending on your location and product availability.

  • Delivery Issues: If your order is delayed, damaged, or lost during shipping, please contact us immediately at [appliancesandparts@yahoo.com].

5. Returns and Refunds

  • 30-Day Return Policy: You may return unused, unopened products in their original condition within 30 days of delivery for a full refund or exchange. Proof of purchase is required.

  • Faulty or Damaged Items: If your product arrives damaged or defective, contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

  • Non-Returnable Items: Custom or special-order items, products not in their original condition, and items returned after the 30-day period are not eligible for return.

  • Refund Processing: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

6. Warranties

  • Refurbished Products: All refurbished products come with a warranty as specified on the product page or in your order confirmation. Warranties cover defects in materials or workmanship but do not cover damage caused by misuse or normal wear and tear.

  • Warranty Claims: To make a warranty claim, contact us at [appliancesandparts@yahoo.com] with your order details and a description of the issue.

7. Intellectual Property

  • Ownership: All content on the Site, including text, images, logos, and designs, is the property of Appliances & Parts Ltd and is protected by intellectual property laws.

  • Use Restrictions: You may not reproduce, distribute, or use any content from the Site without our prior written permission.

8. User Responsibilities

  • Account Security: If you create an account on our Site, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.

  • Prohibited Activities: You agree not to use the Site for any unlawful purpose or to engage in any activity that disrupts or interferes with the Site’s functionality.

9. Limitation of Liability

  • No Consequential Damages: Appliances & Parts Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

  • Maximum Liability: Our total liability for any claim related to your use of the Site or products is limited to the amount you paid for the product(s) in question.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be resolved exclusively in the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us at: